Privacy Policy
Privacy Policy
At PSG Tour & Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, https://www.psgtourtravels.com, contact us, or use our travel-related services.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with our website or book our services:
A. Personal Information
Full name
Email address
Mobile number
Residential or billing address
Date of birth, where required for travel bookings
Passport details and other identification information, where required for international travel
B. Booking Information
Flight booking details
Hotel reservation details
Tour package enquiries and preferences
Travel dates and destination details
Passenger and guest information
Visa-related information, where applicable
C. Payment Information
Payment transaction details
Booking amount and payment status
Transaction reference numbers
We do not intend to store complete debit card, credit card, CVV, or internet banking passwords on our website. Payments may be processed through authorized third-party payment gateways.
D. Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and device information
Operating system
Website usage and browsing activity
Cookies and similar tracking technologies
2. How We Use Your Information
PSG Tour & Travels may use your information for the following purposes:
To process flight, hotel, and tour package bookings.
To respond to travel enquiries and customer requests.
To provide quotations, itineraries, and travel-related updates.
To communicate booking confirmations, cancellations, and refunds.
To assist with visa and other travel documentation.
To improve our website, services, and customer experience.
To send promotional offers, travel deals, and marketing communications, where permitted.
To comply with applicable legal, regulatory, and government requirements.
To prevent fraudulent transactions and unauthorized activities.
3. Sharing of Information with Third Parties
To provide travel services, we may share relevant customer information with trusted third parties, including:
Airlines and airline reservation systems.
Hotels, resorts, and accommodation providers.
Destination Management Companies (DMCs).
Visa processing agencies and travel service providers.
Payment gateways and banking partners.
Transportation and sightseeing service providers.
Government authorities and regulatory agencies, where legally required.
We only share information reasonably necessary to provide the requested services or meet applicable legal obligations.
Third-party service providers may process information according to their own privacy policies and applicable laws.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
Understand website visitor behaviour.
Improve website performance.
Remember user preferences.
Measure marketing and advertising performance.
Provide relevant travel offers and promotions.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionalities.
5. Data Security
PSG Tour & Travels takes reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no online platform or electronic transmission method can guarantee complete security. Therefore, we cannot guarantee absolute security of information transmitted over the internet.
6. Data Retention
We retain customer information only for as long as reasonably necessary to fulfil the purposes described in this policy, including booking management, customer support, accounting, legal compliance, and dispute resolution.
When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal retention requirements.
7. Third-Party Website Links
Our website may contain links to third-party websites, including airline websites, hotel websites, payment gateways, and other travel service providers.
PSG Tour & Travels is not responsible for the privacy practices, security, or content of external websites. Customers are advised to review the respective privacy policies before sharing their personal information.
8. Marketing Communications
We may use your contact information to share travel offers, promotional packages, special discounts, and updates about our services, where permitted by applicable law.
Customers can opt out of promotional communications at any time by contacting us or using the unsubscribe option, where available.
Transactional messages relating to bookings, payments, and important service updates may still be sent where necessary.
9. Your Privacy Rights
Subject to applicable laws, customers may have the right to:
Request access to their personal information.
Request correction or updating of inaccurate information.
Request deletion of personal information, where legally permissible.
Withdraw consent for certain data processing activities.
Opt out of promotional communications.
Raise concerns regarding the handling of their personal information.
To exercise these rights, customers can contact us using the details provided below.
10. Children's Privacy
Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate authorization from a parent or lawful guardian, where required by applicable law.
Where children's information is required for travel bookings, it may be collected from the parent or authorized guardian for the purpose of providing the requested travel services.
11. Changes to This Privacy Policy
PSG Tour & Travels reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable laws.
Any updates will be published on this page along with the revised effective date.
Customers are encouraged to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Company Name: PSG Tour & Travels
Website: https://www.psgtourtravels.com
Location: Delhi, India
Email: support@psgtourtravels.com
We are committed to protecting your privacy and providing a safe and trustworthy travel booking experience.